Privacy Policy

Effective Date: 17/07/2025

At Oval Clinic, your privacy is our top priority. We are committed to protecting the personal, medical, and digital information you share with us through our website [www.oval-clinic.com] and during your visits to our clinic.

This Privacy Policy explains how we collect, use, and protect your data in line with UAE laws and international privacy standards.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name, date of birth, nationality

  • Contact details: phone number, email, address

  • Emirates ID, insurance card copies (if applicable)

b. Medical Information

  • Health conditions, medical history, consultation notes

  • Lab results, prescriptions, reports

  • Appointment records and treatment plans

c. Website & Digital Data

  • IP address, browser type, and device used

  • Pages visited, time spent on site

  • Information submitted via contact or booking forms

2. How We Use Your Information

We use your information to:

  • Provide accurate medical care and treatment

  • Manage appointments and send confirmations/reminders

  • Process insurance or billing details

  • Respond to inquiries and patient feedback

  • Improve our services and website functionality

  • Send health-related updates or promotions (with your consent)

3. Data Protection & Confidentiality

We implement strict administrative, physical, and technical security measures to protect your personal and medical data, including:

  • Encrypted storage of digital health records

  • Role-based access controls for staff

  • Secure online booking and communication platforms

Your data is never shared or sold to third parties without your explicit consent, except as required by UAE law or to fulfill medical obligations (e.g., insurance providers, regulatory bodies).

4. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and provide tailored content. You can choose to disable cookies through your browser settings, though this may affect some site features.

5. Third-Party Services

We may integrate trusted third-party tools for payment processing, analytics, or appointment scheduling. These providers are carefully vetted and required to comply with strict data protection standards.

6. Your Rights

You have the right to:

  • Access or request a copy of your medical or personal data

  • Request corrections or updates to inaccurate information

  • Withdraw consent for non-essential data use

  • Request data deletion (subject to legal and medical retention requirements)

Privacy Policy